Frequently Asked Questions about DTE Inc.
- How can DTE help us lower our telecom expenses?
- Who can we call if we have a problem with our phone service or internet access?
- Can we keep our current phone numbers?
- Will we experience any service interruptions if we switch providers?
- Is DTE a telephone or internet company?
- What is VoIP?
- How does VoIP Work?
- What benefits does VOIP service have over analog phone service?
- Is Voice over Internet Protocol (VoIP) the best solution for me?
- What is the best way to plan for disaster recovery with telecom?
- What happens if the power goes out? Am I locked out?
- What is Access Control?
- Access Control – What happens if a card is lost or stolen?
- Can access control be interfaced with other systems?
- Do access control systems only work on doors?
- Can I still use my mechanical (traditional) keys with access control?
- What Is Data Networking?
- What Are the Different Types of Network Cabling?
How can DTE help us lower our telecom expenses?
Most business owners and CFO’s are shocked to discover the ‘win-win’ solution DTE provides. Most of our clientele save 30-40% using alternate phone and internet companies. DTE can also save money streamlining your business’ current service by eliminating outdated contracts and unused products. In fact, our customers pay the same rates provided directly by the phone company sales representatives and, in many cases, pay even less.
Who can we call if we have a problem with our phone service or internet access?
You can reach us day or night if there is a service interruption. We work with the service provider to solve our customers’ problems quickly without the usual headaches associated with phone company customer service.
Can we keep our current phone numbers?
Phone numbers are the property of the customer. Local Number Portability is guaranteed by the FCC.
Will we experience any service interruptions if we switch providers?
No carrier or agent can guarantee an interruption-free service transition. Between a customer's phone equipment vendor and the phone company, a transition plan has to be made. DTE always leads this process for its customers. With careful planning, our customers experience a minimal downtime from 15 minutes to one hour, depending upon the complexity of the projects.
Is DTE a telephone or internet company?
No, but we have close ties with the industry’s best voice and data providers. Our strong business relationship with these companies allows us to secure the most efficient and cost-effective solutions for our clients.
What is VoIP?
Voice over Internet Protocol is a method for taking analog audio signals and turning them into digital data you can transmit over a common broadband Internet connection. Digital voice technology meets the voice quality and reliability offered by the public switched telephone network at a much lower price.
How does VoIP Work?
There are currently two different ways to make a call with 's DTE VoIP service: 1. Via an IP phone or 2. Via a phone adapter. DTE has several options for connecting IP phones directly to a router and have all the necessary hardware and software to handle an IP call. We also have a low-cost Analog Telephone Adapters (ATA) available that can plug into a traditional phone; this enables the conversion of the analog signal to digital data that can be transmitted over the Internet and allows a standard phone to support VoIP services.
What benefits does VOIP service have over analog phone service?
VoIP phone systems enable voice and data services to be transported on the same network and to be maintained and supported internally as a unit. As a result, VoIP services are less expensive to operate, which allows DTE to offer voice communication solutions to our customers that yield significant savings, while still providing call quality equivalent to analog phone services. Additionally, features are easier to use. VoIP features are controlled via intuitive user interfaces online, effectively removing the requirement to memorize the necessary star codes to activate features on legacy analog phones.
Is Voice over Internet Protocol (VoIP) the best solution for me?
Although VoIP is good for many businesses, it is not for every business. DTE can help you find out if the technology is for you. We have developed a checklist, so you can easily and quickly know if you are a candidate for VoIP technology.
What is the best way to plan for disaster recovery with telecom?
We take for granted that our phone systems will always work. But situations do happen, from natural disasters such as thunderstorms and tornadoes to construction projects downing your power and phone lines. DTE continues to help companies with a back-up solution for their telecommunications needs, just in case.
What happens if the power goes out? Am I locked out?
Systems can be equipped with battery backup for the controllers, readers, and door locks to maintain functionality during a power outage. Otherwise, doors can still be opened from the inside or by traditional manual keys.
What is Access Control?
Access control, as it applies to physical security, refers to the system used to permit access to authorized people and deny unauthorized entry. Typically, it is used by employers to secure their buildings where employees use a key card or key fob to gain entry.
Access Control - What happens if a card is lost or stolen?
If a card or fob is lost, stolen, or broken, the system administrator can disable the card through the management software. The card cannot be used in the system (unless reactivated), and any further attempted use can be alerted to the administrator.
Can access control be interfaced with other systems?
Yes. Typical integrations include cameras, intrusion detection, time and attendance, visitor management systems, and more.
Do access control systems only work on doors?
No. Access control systems can be used on gates, garage doors, elevators, parking arms, turnstiles, machines, or vehicles, and other applications.
Can I still use my mechanical (traditional) keys with access control?
Yes. Typically, customers re-key their buildings after installing an access control system to account for lost or unaccounted for keys.
What Is Data Networking?
To understand data networking, we have to first discuss network infrastructure. Network infrastructure is the hardware and software resources of an entire network that enable network connectivity, communication, operations, and management of an enterprise network. It provides the communication path and services between users, processes, applications, services, and external networks/the internet.
A computer network, or data network, is a telecommunications network that allows computers to exchange data. In computer networks, networked computing devices exchange data with each other using a data link. The connections between nodes are established using either cable media or wireless media. Structured cabling and networking have improved exponentially over the years. Chances are, if you already have a data network, it’s vastly outdated, causing you to miss out on vital speeds and business opportunities. When we come out to your site, we’ll conduct an in-depth assessment of your current situation and educate you on your options moving forward. Call us today to schedule your consultation with the experts at DTE Inc.
What Are the Different Types of Network Cabling?
Data wiring requires a deep understanding of hardware and software. To perfectly transfer data within your network, we use different cables and systems. A coaxial cable has a single copper conductor in the middle. A shielded twisted pair (STP) cable is a special kind of copper telephone wiring used in business installations. Fiber optic cables are used to go long-distance, using high-performance networking to deliver your date faster.